![]() To return your product, you should mail your product to:Necessary cookies are absolutely essential for the website to function properly. You will receive and email to confirm receipt of return and that the refund has been processed. Post the parcel at any post office and we advise to register the package as proof of postage or use Fastway Couriers they will charge €5 to collect and return your package. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Once the returned item is received, a gift certificate will be mailed to you. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. However, if you would like to exchange your order, please send us an email at before returning the order and send your item to: Unit 7, Fashion City, Ballymount, Dublin 24, D24H9ND We only replace items if they are defective or damaged. Unfortunately sale items discounted at over 70% cannot be refunded.ĭiscount codes are not valid on already discounted items. If you’ve done all of this and you still have not received your refund yet, please contact us at items There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Any item that is returned more than 21 days after delivery Any item not in its original condition, is damaged or missing parts for reasons not due to our error There are certain situations where only partial refunds are granted (if applicable) To complete your return, we require a receipt or proof of purchase. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. ![]() If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Please allow up to 14 days for international orders. Fastway Couriers or GLS is used for international deliveries. We charge up to €30 for delivery internationally. We may also use An Post depending on the item. If you have any queries about the status of your order, please do not hesitate to contact us at. You can check the status of your order on There is a delivery charge of €30 to Europe.įastway Couriers will be used for delivery, you will receive a notification email to confirm the goods you have ordered have been dispatched along with a tracking number. There is a delivery charge €20 for the rest of the UK. ![]() There is a delivery charge €10 for Northern Ireland. In the unlikely event that the item you have ordered is not available we will contact you to inform you of this and to arrange a refund or substitution.įree delivery for all orders over €150. If you have placed your order at the weekend, your order will begin to be processed on the next available working day. Our aim is to dispatch your order within 2-5 working days after it is placed. ![]()
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